What this course is about
Most F&B supervisors are promoted for being good at the work, not for being trained to lead it. This full-day course fills that gap with the everyday skills a shift leader actually needs: planning and briefing a shift, allocating work across a mixed team, giving instructions that survive a busy service, and holding people to standard without losing them. Learners practise the conversations supervisors avoid — correcting a repeat mistake, handling a complaint in front of customers, resolving friction between crew members — through role-play built on situations from their own outlets. The course also covers the supervisor's compliance role: enforcing hygiene, halal and safety standards on the floor, and keeping the records that show it was done.
Course objectives
By the end of this course, learners will be able to:
- Plan and brief a shift, allocating work across the team against the day's demand
- Give clear instructions and delegate effectively during a busy service
- Give feedback, correct performance and handle difficult conversations constructively
- Resolve conflict within the team and de-escalate customer complaints
- Motivate and develop crew members, including new and part-time staff
- Uphold hygiene, halal and safety standards on the floor and maintain the supporting records
Who should attend
Supervisors, team leaders, senior crew and anyone stepping up into a shift-leading role in an F&B outlet.
Modes of training
- Classroom / on-site facilitated
- Role-play and group discussion
- Case study
Course fees and funding
The course fee is S$380 per participant, covering all training materials and the certificate of attendance. Al Mubin Food Corner Pte. Ltd. is not GST-registered, so no GST is charged.
Funding validity period: 1 Jan 2026 – 31 Dec 2027
Facilities & equipment used to conduct training
Training is delivered at your premises. The following facilities and equipment are used to conduct this course:
- Client's own outlet or a meeting space on site for the discussion segments
- Portable projector, screen and laptop brought on site for the theory segment
- Flip chart, whiteboard and printed learner guides for each participant
- Role-play scenario cards drawn from real F&B shift situations
- Sample duty rosters, briefing templates and performance record forms
Course schedule
Sessions run on site at your premises. Dates below are confirmed runs; to arrange a new date for your team, use the enquiry form.
| Date | Venue | Duration | Status |
|---|---|---|---|
| 23 Sep 2024 | Zamas | 8 hrs | Completed |
| Intake forming | On-site at your premises | 8 hrs | Enquire |